Aila

What’s included...

Aila takes every reservation call. Your AI Agent handles bookings, queries, and complaints across every channel. One platform. No missed reservations.
Hear Aila in actionLearn how Viva Brazil recovered revenue, reputation and staff time with Aila. →


Choosing the Aila plan that works for your business
- minute allocation and features outlined below.

What’s included...

What’s included...
It’s AI that takes care of the work your team doesn’t need to.
Your team spends every day answering questions, handling calls and keeping customers moving. Some of that needs a human. A lot of it doesn’t. Focus CX uses AI to handle the routine stuff quickly and consistently, so your people have more time for the conversations that actually need them.
Usually 4–6 weeks.
We start by understanding your data, systems and the conversations you need help with. From there, we build, integrate and test before putting AI in front of real customers. You'll have clear milestones from day one, and we'll keep you in the loop throughout.
We build the business case before we build the solution.
Most customers see payback within 6–9 months, depending on what we're automating and the volume of conversations you're handling.Before you commit, we'll build a tailored ROI model around your business. No vague “AI will transform everything” promises. Just the numbers that matter to you.
It will never know everything. That's why we don't pretend it does.
We train your AI on your products, policies, processes and brand voice, with guardrails around what it can and can't say. If it doesn't know the answer, it doesn't make one up. It passes the conversation to your team with the context they need.You stay in control. AI does the legwork.
NEED TEXT CONTENT
Aila answers every call, takes down the details, and sends you a summary.
Aila+ does all of that too, but goes further — it can actually book appointments, qualify enquiries, and route calls to the right team while the caller's still on the line, with more reporting and up to five AI agents instead of one.