Aila: AI receptionist for gyms and spas

Answer every call
without leaving the floor.

Your front desk is signing people in, booking treatments and running the floor – the phone doesn’t always win. Aila picks up, books classes, PT sessions and treatments, and answers routine questions, so your team’s time goes back into the club or spa.

Hear Aila in action See Aila plans and pricing

Choose your Aila

Two plans.
Both answer every call.

Pick the plan that fits how your calls work.
Either way, no caller goes unanswered.

Aila

[X] mins included

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What’s included...

Answers every inbound call, 24/7

Captures caller name, number and reason for calling

Answers common questions using your business info

Sends structured call summary by email

Call logs saved for 30 days

One Al agent, one greeting, simple routing

Get Started → Configure Aila £69.99/mth

Aila+

250 mins inc . 4hr 10 mins

Designed for businesses that need calls handled and routed while the caller is still on the line.

What’s included...

Qualifies enquiries during the call

Books, changes and cancels appointments in real time

Sends alerts by email, SMS or Slack instantly Multi-step routing across teams and call types

Call trend reporting - logs saved 90 days

Up to five Al agents - Each with their own greeting, voice, personality

Get Started Configure Aila+£139.99/mth

Security & privacy

Nothing hidden.

The keys to our voice platform stay on our servers and never reach your browser. A call transcript is returned only to the session that created it. Our privacy policy names the third parties that handle your data and where each of them processes it, and you can ask us to delete a recording at any time.

What Aila delivers

What an AI receptionist can do for your gym or spa.

Members who don’t fall through the cracks

Calls answered and bookings made on the first attempt.

One version of the truth

Every booking and answer comes from the system your staff already use.

Staff time back on the floor

Time that goes straight back into coaching and the member experience.

The desk’s busy. The phone won’t stop ringing. Sound familiar?

Most people who don’t join on the call are never followed up again. One missed detail can mean a lost membership.

Aila for gyms and spas

The problem

Enquiries arrive when the desk is busiest.

Captures every enquiry

Aila takes every call and captures the enquiry, so nothing depends on a quiet moment.

The problem

Timetables change faster than the desk can keep up.

Manages bookings

Connected to your booking software, Aila checks live availability and makes the change.

The problem

The same questions eat up staff time.

Answers routine questions

Direct debit dates, freezes and opening hours get an instant, accurate answer.

The problem

Only 52% of members stay beyond a year.

Frees up the floor

With the routine handled, your team has time for inductions, coaching and keeping members..

Source: Health Club Management, National Retention Report

Your calls, taken seriously

Built for busy gyms, clubs and spas.

Member data, payment details and safeguarding obligations don’t stop at reception.
Aila is built with the same care you already apply.

Compliance and data handling

UK-hosted, with data encrypted in transit and at rest
Calls logged and kept on file, ready for a complaint or audit
Member data – including under-18s and vulnerable members – handled to UK GDPR standards
Conversations are never used to train third-party AI models

Member ID and verification