Aila: AI receptionist for builders and contractors

Answer the call without
leaving the site.

You can’t take a call and run a site at the same time. Aila answers every enquiry, books quote visits into your diary and passes on exactly what the customer needs – so the job in front of you gets your full attention.

Choose your Aila

Two plans.
Both answer every call.

Pick the plan that fits how your calls work.
Either way, no caller goes unanswered.

Aila

[X] mins included
[Aila positioning line – not readable in the mockup]

What’s included...

Answers every inbound call, 24/7
Captures caller name, number and reason for calling
Answers common questions using your business info
Sends structured call summary by email
Call logs saved for 30 days
One Al agent, one greeting, simple routing

Aila+

250 mins inc . 4hr 10 mins
Designed for businesses that need calls handled and routed while the caller is still on the line.

What’s included...

Qualifies enquiries during the call
Books, changes and cancels appointments in real time
Sends alerts by email, SMS or Slack instantly Multi-step routing across teams and call types
Call trend reporting - logs saved 90 days
Up to five Al agents - Each with their own greeting, voice, personality

Security & privacy

Nothing hidden.

The keys to our voice platform stay on our servers and never reach your browser. A call transcript is returned only to the session that created it. Our privacy policy names the third parties that handle your data and where each of them processes it, and you can ask us to delete a recording at any time.

What Aila delivers

What an AI receptionist can do for your business.

Customers who reach a real response

Every call answered and every enquiry captured properly.

The same accurate answer, whoever’s asking

Job details, availability and pricing come from what you’ve told Aila.

More hours on paid work

Every call Aila takes is one you didn’t stop the job for.

You’re on site. The phone won’t stop ringing. Sound familiar?

Miss the call and the customer rings the next builder on the list.

Aila for builders and contractors.

The problem

The phone rings when you’re on the tools.

Answers on site

Aila picks up, whatever you’re in the middle of, and captures the enquiry properly.

The problem

72% of small building firms are short of skilled people.

Handles the admin

Aila handles enquiries, bookings and updates, so the hours you have go on paid work.
Source: FMB and CIOB, State of Trade Survey, H2 2025

The problem

Some calls can’t wait.

Flags urgent calls

Urgent issues, like a leak or a safety risk, are flagged and routed straight to you.

The problem

Every call is a trust decision.

Sounds professional

A consistent, professional answer reassures customers – especially older or vulnerable ones – that they’ve reached the real you.

Your calls, taken seriously

Built for builders and contractors.

Customer addresses, access details and payment information deserve the same care on the phone as on the job.
Aila is built with the same care you already apply.

Compliance and data handling

  • UK-hosted, with data encrypted in transit and at rest
  • Every call logged, ready for a dispute, complaint or insurance claim
  • Addresses, access details and payments handled to UK GDPR standards
  • Conversations are never used to train third-party AI models

Customer and job checks

  • Confirms a job reference, postcode or the details you already ask for
  • Emergency callouts, payments and access arrangements get an extra check
  • If Aila can’t confirm who she’s speaking to, she offers a callback

A person, when it matters

  • A gas smell, a safety risk or a vulnerable customer goes straight to a person
  • Whoever picks up already has the job, the address and the context
  • A live transfer if you’re free, a clear summary to your phone if not

See what Aila could do for your firm.

We’ll map Aila against your call patterns, job types and busiest periods.

Works with the tools you already use

Got a quick question?

01
What can an AI receptionist do for builders and contractors?
02
Can Aila book quote visits and surveys?
03
Can Aila answer calls while we’re on site?
04
How does Aila handle urgent call-outs?
05
Can Aila capture job details and customer information?
06
What happens when a caller needs to speak to me?