Aila: AI receptionist for retail and e-commerce

Staff the shop floor,
not the phones.

A shopper ringing to check stock, track an order or ask about a return won’t wait on hold – they’ll try the shop next door. Aila answers straight away, checks your stock and order systems, and gives every caller an accurate answer, so your team isn’t stuck on the phone.

Hear Aila in action See Aila plans and pricing

Choose your Aila

Two plans.
Both answer every call.

Pick the plan that fits how your calls work.
Either way, no caller goes unanswered.

Aila

[X] mins included

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What’s included...

Answers every inbound call, 24/7

Captures caller name, number and reason for calling

Answers common questions using your business info

Sends structured call summary by email

Call logs saved for 30 days

One Al agent, one greeting, simple routing

Get Started → Configure Aila £69.99/mth

Aila+

250 mins inc . 4hr 10 mins

Designed for businesses that need calls handled and routed while the caller is still on the line.

What’s included...

Qualifies enquiries during the call

Books, changes and cancels appointments in real time

Sends alerts by email, SMS or Slack instantly Multi-step routing across teams and call types

Call trend reporting - logs saved 90 days

Up to five Al agents - Each with their own greeting, voice, personality

Get Started Configure Aila+£139.99/mth

Security & privacy

Nothing hidden.

The keys to our voice platform stay on our servers and never reach your browser. A call transcript is returned only to the session that created it. Our privacy policy names the third parties that handle your data and where each of them processes it, and you can ask us to delete a recording at any time.

What Aila delivers

What an AI receptionist can do for your store.

Shoppers who get an answer, not a queue

Every stock, order or returns question dealt with accurately.

One true answer, in store or on the phone

Stock, orders and policy come from the systems your staff already use.

Shop floor time protected

Every call Aila takes is one your team didn’t step away for.

There’s a queue at the till. The phone won’t stop ringing. Sound familiar?

When the website can’t answer a stock question, the phone becomes the only way to check before visiting.

Aila for retail and e-commerce.

The problem

Stock questions turn into phone calls.

Knows your stock

Connected to your EPOS or stock system, Aila gives an accurate, store-specific answer.

The problem

Returns questions shape the sale.

Gets returns right

Aila reads from your actual returns policy, so the answer matches what happens in store.

The problem

“Is my order ready?” is now a routine call.

Tracks orders

Linked to your order system, Aila confirms whether a click-and-collect order is ready.

The problem

Every unresolved call has a cost.

Frees the shop floor

Routine calls stop landing on shop floor staff, so they can serve the customers in front of them.

Your calls, taken seriously

Built for multi-channel retailers.

Customer data, loyalty accounts and payment details don’t stop mattering at the till.
Aila is built with the same care you already apply.

Compliance and data handling

UK-hosted, with data encrypted in transit and at rest
Calls logged and retained, ready for a complaint or product safety issue
Payment and loyalty details handled to UK GDPR and PCI DSS standards
Conversations are never used to train third-party AI models

Customer and vehicle checks

Confirms an order number, loyalty account or your usual checks
Refunds, exchanges and payment changes get an extra check
If Aila can’t confirm who she’s speaking to, she offers a callback

A person, when it matters

Product safety concerns, abusive callers and complaints go straight to a person
Whoever picks up already has the order and the context
A live transfer in store or at head office, or a clear summary

See what happens when Aila picks up.

Every call heard.
Every insight captured.

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AI handles the questions.
Inkifi handles the magic.

Aila answers every call, so the team can focus on the guests in front of them.

Works with the tools you already use

Got a quick question?