Aila: AI receptionist for hotels

Every guest answered.
Every room booked.

A guest calling to book a room, check in late or ask about parking doesn’t care that reception is busy checking someone out. Aila answers every call, day or night, takes bookings and handles the questions guests ask on repeat – so your front desk stays with the guests in front of them.

Hear Aila in action See Aila plans and pricing

Choose your Aila

Two plans.
Both answer every call.

Pick the plan that fits how your calls work.
Either way, no caller goes unanswered.

Aila

[X] mins included

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What’s included...

Answers every inbound call, 24/7

Captures caller name, number and reason for calling

Answers common questions using your business info

Sends structured call summary by email

Call logs saved for 30 days

One Al agent, one greeting, simple routing

Get Started → Configure Aila £69.99/mth

Aila+

250 mins inc . 4hr 10 mins

Designed for businesses that need calls handled and routed while the caller is still on the line.

What’s included...

Qualifies enquiries during the call

Books, changes and cancels appointments in real time

Sends alerts by email, SMS or Slack instantly Multi-step routing across teams and call types

Call trend reporting - logs saved 90 days

Up to five Al agents - Each with their own greeting, voice, personality

Get Started Configure Aila+£139.99/mth

Security & privacy

Nothing hidden.

The keys to our voice platform stay on our servers and never reach your browser. A call transcript is returned only to the session that created it. Our privacy policy names the third parties that handle your data and where each of them processes it, and you can ask us to delete a recording at any time.

What Aila delivers

What an AI receptionist can do for your hotel.

Bookings that don’t slip through

Every call answered and every room confirmed first time.

One accurate answer, whoever’s asking

Availability and information come from the system your team relies on.

More time at the front desk

Time that stays with the guests already in the lobby.

There’s a queue at reception. The phone won’t stop ringing. Sound familiar?

Guests call from other time zones, late at night and at the busiest moments of the day – and most won’t wait for a callback.

Aila for hotels

The problem

A ringing phone at a busy front desk is a bad trade-off.

Frees the front desk

Aila checks live availability and books straight into your system.

The problem

Bookings are easy to get wrong by hand.

Takes bookings

Aila takes the call, so the guest checking in keeps your team’s full attention.

The problem

Guests ask the same questions again and again.

Answers guest questions

Check-in times, parking, breakfast and pet policies get the same accurate answer every time.

The problem

The calls you miss are worth the most.

Covers every time zone

Aila answers around the clock, so the 2am call from another time zone is handled like the 2pm one.

Your calls, taken seriously

Built for guest-facing hotels.

Guest data, payment details and special requests deserve the same care on the phone as at reception.
Aila is built with the same care you already apply.

Compliance and data handling