Aila: AI receptionist for veterinary practices

Answer the anxious calls
the same as the routine ones.

A phone that isn’t picked up doesn’t just lose an appointment – it leaves someone worrying about their pet with no one to talk to. Aila answers every call, books consultations into your diary and gives owners a clear next step, so your team stays with the animals already in the building.

Hear Aila in action See Aila plans and pricing

Choose your Aila

Two plans.
Both answer every call.

Pick the plan that fits how your calls work.
Either way, no caller goes unanswered.

Aila

[X] mins included

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What’s included...

Answers every inbound call, 24/7

Captures caller name, number and reason for calling

Answers common questions using your business info

Sends structured call summary by email

Call logs saved for 30 days

One Al agent, one greeting, simple routing

Get Started → Configure Aila £69.99/mth

Aila+

250 mins inc . 4hr 10 mins

Designed for businesses that need calls handled and routed while the caller is still on the line.

What’s included...

Qualifies enquiries during the call

Books, changes and cancels appointments in real time

Sends alerts by email, SMS or Slack instantly Multi-step routing across teams and call types

Call trend reporting - logs saved 90 days

Up to five Al agents - Each with their own greeting, voice, personality

Get Started Configure Aila+£139.99/mth

Security & privacy

Nothing hidden.

The keys to our voice platform stay on our servers and never reach your browser. A call transcript is returned only to the session that created it. Our privacy policy names the third parties that handle your data and where each of them processes it, and you can ask us to delete a recording at any time.

What Aila delivers

What an AI receptionist can do for your practice.

Owners who get a straight answer

Every call answered and every concern taken seriously.

The same accurate information, whoever answers

Availability, pricing and out-of-hours arrangements come from your practice.

More time with the animals in the building

Every call Aila takes is one your team didn’t leave a consultation for.

Morning surgery’s full. The phone won’t stop ringing. Sound familiar?

A call that rings out doesn’t usually get tried again by a worried owner. It gets tried at the practice down the road.

Aila for veterinary practices.

The problem

Owners are left unsure about out-of-hours care.

Explains out of hours

Aila explains what happens next and who’s on call, whatever the time.

The problem

More pets, the same-sized team.

Handles routine requests

Bookings, repeat prescription requests and routine questions are handled directly.

The problem

Reception is juggling the phone, the desk and nervous owners.

Frees up reception

Aila picks up, so reception can stay with who’s in front of them.

The problem

An emergency needs a vet, not a queue.

Escalates emergencies

Genuine emergencies are recognised and passed straight to the on-call team.

Your calls, taken seriously

Built for regulated veterinary practices.

Patient records, prescriptions and payment details deserve the same care on the phone as in the consulting room.
Aila is built with the same care you already apply.

Compliance and data handling

UK-hosted, with data encrypted in transit and at rest
Every call logged, ready for a complaint or Practice Standards Scheme review
Handled to UK GDPR and RCVS Practice Standards Scheme standards
Conversations are never used to train third-party AI models

Client and patient checks

Confirms the pet’s name, owner details or your usual checks before discussing history or prescriptions
Repeat prescriptions and account changes get an extra check
If Aila can’t confirm who she’s speaking to, she offers a callback

A person, when it matters

A collapse, suspected poisoning or road accident goes straight to the on-call team
Whoever picks up already has the patient and the context
A live transfer if someone’s free, a clear summary to the on-call phone if not