Aila: AI receptionist for law firms and financial services

Every call answered.
More time for advice.

In law and financial services, how a client’s call is answered matters as much as what they’re told. Aila picks up every call, gives accurate updates from your own systems and passes anything that needs judgement straight to a fee earner or adviser – so your team’s time goes on advice, not admin.

Hear Aila in action See Aila plans and pricing

Choose your Aila

Two plans.
Both answer every call.

Pick the plan that fits how your calls work.
Either way, no caller goes unanswered.

Aila

[X] mins included

[Aila positioning line – not readable in the mockup]

What’s included...

Answers every inbound call, 24/7

Captures caller name, number and reason for calling

Answers common questions using your business info

Sends structured call summary by email

Call logs saved for 30 days

One Al agent, one greeting, simple routing

Get Started → Configure Aila £69.99/mth

Aila+

250 mins inc . 4hr 10 mins

Designed for businesses that need calls handled and routed while the caller is still on the line.

What’s included...

Qualifies enquiries during the call

Books, changes and cancels appointments in real time

Sends alerts by email, SMS or Slack instantly Multi-step routing across teams and call types

Call trend reporting - logs saved 90 days

Up to five Al agents - Each with their own greeting, voice, personality

Get Started Configure Aila+£139.99/mth

Security & privacy

Nothing hidden.

The keys to our voice platform stay on our servers and never reach your browser. A call transcript is returned only to the session that created it. Our privacy policy names the third parties that handle your data and where each of them processes it, and you can ask us to delete a recording at any time.

What Aila delivers

What an AI receptionist can do for your firm.

Clients who get through, first time

Every call answered and every update given accurately.

Consistency your compliance team will like

Every answer comes from the same source of record.

More time for billable work and advice

Routine calls stop landing on fee earners’ and advisers’ desks.

You’re with a client. The phone won’t stop ringing. Sound familiar?

New enquiries live or die on the first ring – and a phone line that’s hard to get through is exactly the kind of friction regulators notice.

Aila for law firms and financial services.

The problem

New enquiries live or die on the first ring.

Captures new enquiries

Aila answers day or night, captures the enquiry and routes it to the right person.

The problem

Clients chase updates instead of being told.

Gives accurate updates

Connected to your case or account system, Aila gives an accurate update.

The problem

Fee earners and advisers can’t be in a meeting and on the phone.

Works from your diary

With calendar access, Aila books, moves and confirms callbacks in real time.

The problem

7.4 million people struggled to reach a financial services provider in a year.

Supports Consumer Duty

Every call is picked up and logged, supporting the standard of care Consumer Duty expects.

Source: FCA, Financial Lives survey

Your calls, taken seriously

Built for regulated firms.

Client confidentiality and regulatory obligations don’t stop at the front desk.
Aila is built with the same care you already apply.

Compliance and data handling

UK-hosted, with data encrypted in transit and at rest
Every call logged to support recording obligations, audits and complaints
Built around the SRA Standards and Regulations, FCA rules, Consumer Duty and UK GDPR
Conversations are never used to train third-party AI models

Guest ID and verification

Verifies the caller, matter or account reference, or your security questions, before sharing anything
Tighter checks for sensitive matters, payments and account changes
If verification fails, Aila discloses nothing and offers a callback

A person, when it matters

Vulnerable or distressed callers, complaints and anything needing regulated advice go to the right person
A full handover, so clients never repeat themselves
A warm transfer if someone’s free, a structured summary if not