Every call heard.
Every insight captured.

What Aila delivers
Customers who don’t fall through the cracks
One version of the truth
Staff time back where it counts
Most callers who don’t get an answer or a booking first time are never followed up. One missed call can mean a lost customer.

The problem

The problem

The problem

The problem
Your calls, taken seriously
Compliance and data handling
Customer ID and verification
A person, when it matters
Aila can answer patient calls, handle routine questions and help manage appointments, including during busy periods when reception is dealing with patients in the practice. Anything clinical or urgent is passed to the appropriate team.
Where Aila is connected to a supported practice management or booking system, she can help manage appointments using the availability and rules provided by the practice.
Yes. Aila can answer calls 24/7, including busy periods when several patients may be trying to reach the practice at once.
No. Aila handles administration, bookings and general questions. Anything clinical or urgent goes to your team according to the rules you set.
Aila can work with supported systems. We’ll confirm your specific practice management system during onboarding.
Aila follows the escalation rules agreed with the practice. Calls that are urgent, clinical or otherwise need human attention are passed to the appropriate team rather than answered beyond Aila’s remit.