Every call heard.
Every insight captured.


Try Aila completely free for 2 months*, with 250 minutes per month included – that's 150 more minutes than our usual standard tier.Aila answers your calls 24/7, handles common questions using your business information, captures caller details and sends a summary straight to your inbox.When you can't answer, Aila can.
What Aila delivers
Bookings that don’t slip through
One accurate answer, whoever’s asking
More time at the front desk
Guests call from other time zones, late at night and at the busiest moments of the day – and most won’t wait for a callback.

The problem

The problem

The problem

The problem
Your calls, taken seriously
Compliance and data handling
Guest ID and verification
A person, when it matters
Aila can answer hotel calls 24/7, handle routine guest enquiries and, with Aila+ and a supported booking system, check availability and manage room bookings. That takes routine calls away from reception while keeping guests answered.
Yes. With Aila+ and a supported booking system, Aila can check live availability and book, change or cancel rooms during the call.
Yes. Aila can answer calls day and night, including when reception is busy or outside normal desk hours.
Aila can handle routine questions using the information your hotel provides, such as availability and common guest information. Questions requiring judgement or personal attention can be passed to your team.
Aila can capture the details and follow the rules you set for different types of enquiry. Requests or complaints that need human judgement can be escalated to the appropriate person.
Aila can route the call to your team when the guest’s enquiry requires a person.