Try Aila.

The AI receptionist that answers when you can't.

free for 2 months.

Try Aila completely free for 2 months*, with 250 minutes per month included – that's 150 more minutes than our usual standard tier.Aila answers your calls 24/7, handles common questions using your business information, captures caller details and sends a summary straight to your inbox.When you can't answer, Aila can.

Request a call from our expert team

What Aila delivers

What an AI receptionist can do for your hotel.

Bookings that don’t slip through

Every call answered and every room confirmed first time.

One accurate answer, whoever’s asking

Availability and information come from the system your team relies on.

More time at the front desk

Time that stays with the guests already in the lobby.

There’s a queue at reception. The phone won’t stop ringing. Sound familiar?

Guests call from other time zones, late at night and at the busiest moments of the day – and most won’t wait for a callback.

Aila for hotels

The problem

A ringing phone at a busy front desk is a bad trade-off.

Frees the front desk

Aila checks live availability and books straight into your system.

The problem

Bookings are easy to get wrong by hand.

Takes bookings

Aila takes the call, so the guest checking in keeps your team’s full attention.

The problem

Guests ask the same questions again and again.

Answers guest questions

Check-in times, parking, breakfast and pet policies get the same accurate answer every time.

The problem

The calls you miss are worth the most.

Covers every time zone

Aila answers around the clock, so the 2am call from another time zone is handled like the 2pm one.

See what Aila could do for your hotel.

We’ll map Aila against your guest experience, front-desk efficiency and revenue goals.

Choose your AilaRequest a call

Your calls, taken seriously

Built for guest-facing hotels.

Guest data, payment details and special requests deserve the same care on the phone as at reception.
Aila is built with the same care you already apply.

Compliance and data handling

  • UK-hosted, with data encrypted in transit and at rest
  • Every call logged, ready if a complaint needs looking into
  • Guest data and payment details handled to UK GDPR standards
  • Conversations are never used to train third-party AI models

Guest ID and verification

  • Confirms a booking against the name or reference on file before changing it
  • Group bookings, corporate accounts and payments get an extra check
  • If Aila can’t confirm who she’s speaking to, she offers a callback

A person, when it matters

  • Complaints, VIP guests and accessibility requests go straight to a person
  • Whoever picks up gets the booking and the context first
  • A live handover if someone’s free, a clear summary if not

Works with the tools you already use

Got a quick question?

01
What can an AI receptionist do for a hotel?
02
Can Aila take room bookings?
03
Can an AI receptionist answer hotel calls 24/7?
04
What guest questions can Aila answer?
05
Can Aila handle late arrivals, special requests and complaints?
06
What happens when a guest needs to speak to reception?